STRATEGIC ALIGNMENT
We work with the client to ensure tactical work is aligned & prioritized to strategic goals and strategies to increase the probability of success and foster the efficient, effective use of resources – both people and capital.
Additional services – Establishing VOC & “Engine, Rudder, Navigation” systems
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Voice Of The Customer (VOC): Establish a systematic way to capture, analyze, report and integrate both strategically and tactically customer feedback.
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Strategic Measurements: Establishing metrics and dashboards to keep a pulse on BOTH your strategic agenda (Rudder) and your key operations (Engine)
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Strategic Review (Navigation): Establishing a systematic process to review and act upon: VOC insights along with BOTH Operational - Engine and Strategic - Rudder performance
I had the opportunity to work with Scott on a number of technology-focused strategic planning and alignment activities. He consistently turned ambiguity into clarity - and conceptual thinking into actionable steps. Scott's work resulted in what is certainly a better aligned institutional environment. His unit's training and creation of a group/coalition of networked practitioners established an institutional capacity that was long-overdue. I recommend Scott to any organization that seeks to establish or clarify its strategic direction and align its management functions to see that direction realized.
Bernard Gulachek; Chief Information Officer UM